We know that looking at historic mentions can be vital for your analysis.
When you create a workspace in PeakMetrics, you'll immediately see content returning within your dashboard.
There are a few things to keep in mind around how PeakMetrics is ingesting data:
1. News & Blogs: Three months historic information populates automatically. You can use the date filters to dive into a 5 years of historic news data.
3. Social Channels: Mentions will begin to populate comprehensively from the moment that you create your query and forward. If you create a social media workspace and no content populates, it means that we will need to complete the backfill process.
What is the backfill process?
When you'd like to see additional historic data over social channels, please reach out to your Account Representative or to support@peakmetrics.com with the requested channel, query, and workspace name. This request will take ~24 hours to return your desired content.
Need more help? Feel free to reach out to us via Live Chat or to our support email at support@peakmetrics.com!